FAQs

Great question! For our Basic plan, a designers will work on 1 request at a time, until approval by you. For our Premium and Royal plans, 2 designers will be assigned to work on 2 requests at the same time, until approval by you. You can submit unlimited design requests each month for all our plans.

Our monthly subscriptions are renewable month-to-month. You have the freedom to upscale, downscale or cancel whenever you want depending on your creative needs. There is one month notice required for our essentials plan, however, our other plans do not require noticed. All plans are paid for in advance. So for example, payment on the 1st of January would cover any projects we work on during that month.

We currently only accept a verified credit or debit card as forms of payment. *We do not* accept check, cash, money transfer, or Paypal on our montly plans. 

For our monthly contracts, you are enrolled on a month-to-month membership that can be changed or canceled anytime. For teams with larger design projects going for the more cost-effective 12-month membership, this subscription will be active for one full year, details on 12 month plans can be provided on request. 

You will be assigned a Personal Account Manager to help coordinate your graphic design team. It's simple, fast and hassle-free. Work is assigned to a designer within 24 hours, however, if you have an urgent request, we will always do our best to prioritise it.

Once you've chosen a plan, we'll organise a call to better understand your creative requirements. We'll then carefully review your design brief and assign you to a dedicated designer. If you are ever unhappy with the designer assigned to you, we move you to someone else, but this has never happened as all our team are fab!. 

We can deliver most designs within 48 hours. More complex designs can take longer but the delivery date will always be clearly communicated the online shared document we use to communicate with you. We understand that sometimes, you may have tight deadlines to meet, and we are happy to reasonably accommodate wherever we can. Please give our team a heads up in advance.

Simply - no. We are very used to working with international clients and when we plan a project, we bear in mind any time difference within our critical paths.

All our designers have at least 3 years experience under their belt. Our Creative Director has to sign off any work before it comes to you, so we only work to the highest of standards